Refund policy

At Calistabodie, we want you to love your purchase! If you're not completely satisfied with your order, we’re here to help. Please review our refund policy below.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Refund Eligibility

We accept refunds for items that meet the following conditions:
✔️ The item is unused, unwashed, and in its original condition and packaging
✔️ Need receipt or proof of purchase
✔️ The item is defective, damaged, or incorrect due to our error

Non-Refundable Items

❌ Items marked as final sale
❌ Gift cards 

Return Shipping

🔹 Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received. We are not responsible for lost or stolen returns.

You can always contact us for any return question at Calistabodiecontact@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Calistabodiecontact@gmail.com.

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Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges & Store Credit

If you ordered the wrong size or want a different item, we offer store credit or exchanges instead of refunds for eligible orders.